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Donald E., Md. Lighter, Douglas C. Fair Principles and Methods of Quality Management in Health Care
This edition explores quality management processes in health care using specific analytical methods in addition to emphasizing general theory and practical applications.
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Jennifer Hofmann The Synchronous Trainer's Survival Guide : Facilitating Successful Live and Online Courses, Meetings, and Events
The Synchronous Trainer's Survival Guide is a hands-on resource for enhancing your real-time e-learning sessions. Written by Jennifer Hofmann, a synchronous training leader, it is the first and only book focusing solely on this emerging
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Darin J., Ph.D. Phillips Facilitating Corporate Solutions: Activities to Teach Soft Skills
Twelve excellent training activities scripted by a master facilitator for classes on communication, leadership, customer service, teamwork, problem solving, and performance improvement. This is a must-buy for all trainers and presenters.
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Joseph A. Saccaro Developing Safety Training Programs : Preventing Accidents and Improving Worker Performance through Quality Training (Industrial Health & Safety)
Developing Safety Training Programs teaches safety training from the perspective of a safety professional. It is also the first book to incorporate the concept of Job Safety Analysis as a foundation concept. Students will get a thorough
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