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Stella Ting-Toomey Communicating Across Cultures
From high-level business negotiations to casual conversations among friends, every interpersonal interaction is shaped by cultural norms and expectations. Seldom is this more clearly brought to light than in encounters between people from different
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Paul Drew, John Heritage Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics, No 8)
Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors,
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Sue A. Hershkowitz-Coore Power Sales Writing
Power Sales Writing is a brisk, no-nonsense guide to writing sales messages guaranteed to grab and hold a prospect's attention. With this book in hand, everyone from salespeople to marketing managers to business executives will
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Michel Ogrizek, Jean-Michel Guillery, Helen Kimball-Brooke, Robert Z. Brooke Communicating in Crisis
What are the circumstances, the authors begin by asking, in which firms encounter a crisis situation? The answers they provide in this little book-at once a concise theoretical formulation and a practical guide to managing the crises that corporate
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