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Kristin L. Anderson, Carol J. Kerr Customer Relationship Management (Briefcase Books (Paperback))
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based
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Dennis D. Pointer, James E. Orlikoff The High-Performance Board : Principles of Nonprofit Organization Governance (The Jossey-Bass Nonprofit and Public Management Series)
While boards acknowledge they bear ultimate responsibility and accountability for their organizations' affairs, governance quality is often far from optimal. The High- Performance Board offers pragmatic and candid advice about what your board
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Linda A. Hill Becoming a Manager: Mastery of a New Identity
The transition from star performer to skillful manager can be trying for many-even traumatic. The abilities that led to success as a saleperson, for example, are very different from those needed to manage a sales force. New managers must learn how
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Philip B. Crosby The Absolutes of Leadership (Warren Bennis Executive Briefing)
Leadership is learnable A Warren Bennis Executive Briefing Series Book Crosby is taking his message to a different audience--a growing army of intelligent young men and women who are setting out to become executives by choice and
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