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Barbara Wheat, Chuck Mills, Mike Carnell Leaning Into Six Sigma : A Parable of the Journey to Six Sigma and a Lean Enterprise
A brief business novel about combining today's two most powerful quality initiatives Leaning Into Six Sigma shows managers how to combine today's two most popular continuous improvement methodologies-- Lean Enterprise and
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Stephanie G. Sherman, V. Clayton Sherman Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about
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Peter J. Frost, Larry F. Moore, Meryl Reis Louis, Craig c Lundberg, Joanne Martin Reframing Organizational Culture
With this follow-up to Organizational Culture (Sage 1985), the editors continue their study of the interaction between investigation and the subject of inquiry. The editors have included a variety of frames as tools that allow readers to
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Career Solutions Training Group, Humphrey Quick Skills: Managing Change: Learner Guide
This book enhances the reader's opportunity for career success by targeting fundamental skills. Managing Change will provide foundations for effectively handling the unpleasantness of change.Covering topics such as resistance to change, the politics
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